Infor CloudSuite and JAGGAER integration

What moves between them

The main flow runs from Infor CloudSuite into JAGGAER. After a purchase order is created or modified in CloudSuite, ml-connector reads it and writes it to JAGGAER as an approved purchase order so suppliers see the instruction. Invoices received in CloudSuite are pushed to JAGGAER as incoming documents. Supplier master data from CloudSuite is read and upserted into JAGGAER so vendor names, contact details, and payment terms stay synchronized. GL account information is mapped to ensure line-item allocations reference valid CloudSuite cost centers.

How ml-connector handles it

ml-connector stores the OAuth 2.0 credentials for both systems encrypted and handles the different authentication flows: CloudSuite's Resource Owner Password Credentials with .ionapi tenant data, and JAGGAER's Client Credentials. On every sync run, ml-connector queries CloudSuite's API for new or modified purchase orders and invoices using the ION API Gateway, extracting the base URL and tenant ID from each customer's .ionapi file. It then writes those documents to JAGGAER's J1P API, mapping CloudSuite supplier IDs to JAGGAER vendor IDs and CloudSuite GL accounts to JAGGAER cost allocation codes. Because CloudSuite has no webhooks, ml-connector polls on a configurable schedule tied to your procurement cycle. Supplier upserts flow in both directions, so changes made in either system are reflected in the other. ml-connector respects CloudSuite's per-tenant rate limits (typically 100-500 requests per minute) and JAGGAER's OAuth token lifetime, refreshing tokens before expiry and backing off on 429 responses. Every record carries a full audit trail so failed syncs can be replayed and reconciliation is always traceable.

A real-world example

A multi-facility distributor runs Infor CloudSuite for procurement and general ledger across three regional centers and uses JAGGAER for source-to-pay and supplier collaboration. Before the integration, procurement staff manually entered purchase order headers and line items into JAGGAER after creation in CloudSuite, then tracked invoice receipt separately in both systems. Supplier invoices were downloaded from JAGGAER and re-entered into CloudSuite AP by accounting, creating duplicate data entry and mismatches in payment terms and line-item coding. With Infor CloudSuite and JAGGAER connected, purchase orders flow automatically from CloudSuite into JAGGAER within minutes of approval, suppliers see the orders immediately, and invoices that arrive through JAGGAER post back to CloudSuite AP and GL automatically coded to the right cost center. The procurement team loses the manual PO re-entry step, the accounting team stops re-keying invoices, and supplier communication happens through JAGGAER without delays.

What you can do

• •Sync purchase orders from Infor CloudSuite to JAGGAER, keeping supplier communication current with procurement decisions.
• •Receive invoices through JAGGAER and post them automatically to CloudSuite AP and GL with the correct cost center allocation.
• •Keep supplier master data aligned between CloudSuite and JAGGAER so vendor names, contacts, and payment terms stay synchronized.
• •Authenticate CloudSuite with OAuth 2.0 using per-customer ION API tenant URLs and JAGGAER with J1P Client Credentials, handling token refresh and rate limits.
• •Poll both systems on a schedule tied to your procurement cycle, with automatic retry and a full audit trail on every document.

Questions

How does the integration handle Infor CloudSuite's per-customer tenant URLs and regions?

ml-connector accepts the customer's .ionapi credentials file, which contains the base URL, tenant ID, OAuth token endpoint, and region. These are extracted and stored encrypted, and the tenant-specific URL is used on every API call to CloudSuite so the integration routes correctly to each customer's instance.

Which direction does data flow between Infor CloudSuite and JAGGAER?

The primary flow is CloudSuite to JAGGAER: purchase orders and supplier invoices move from CloudSuite to JAGGAER for sourcing and approval. Supplier master data is aligned bidirectionally so either system can be the source of new vendors or changes. GL and cost center mapping ensures line items in JAGGAER reference valid CloudSuite accounts.

Does the integration support JAGGAER's cXML and ASO APIs?

The primary integration uses JAGGAER's J1P REST API, which covers purchase orders, invoices, and suppliers. cXML support can be added if your JAGGAER instance has the supplier portal enabled; ASO (Advanced Sourcing Optimizer) is separate and requires a distinct OAuth domain and additional setup beyond the standard J1P integration.